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Moraware Technical Infrastructure

Moraware's software runs online, so you never have to install updates, maintain servers, or worry about backups. We handle all of that so you can focus on running your shop.

If you have questions about your Moraware data, security, or how to assign access, we are happy to help you. Give us a call or email support@moraware.com.

YOUR DATA

We back up every customer's data every five minutes. Those backups are stored in several places at once: on the server itself, in a second geographically separate data center, and in the cloud.

If one data center goes down, we can move you to a backup center, to get you up and running quickly. In a true disaster, you might lose a few minutes of recent work while data travels between locations.

Our policy is not to view or change your data unless we have to. We work with you when accessing your data to help you import information, clean up old records, or track down potential issues related to your database. Your data is never shared.

OUR SYSTEMS

Over the years our software has been incredibly reliable. Our team constantly monitors our servers for issues. We also track software bugs automatically instead of waiting for someone to call, which means we often fix problems before any customer runs into them.

Outages are rare. If an outage happens, we will take action to restore service, leveraging the tools at our disposal to get you back online as fast as possible.

SECURITY

Security is an ongoing process here at Moraware. We conduct security audits, and we continually review them. 

There are simple tasks you can complete to protect your business:

  1. Give everyone their own login. Shared logins make it impossible to know who did what.
  2. Use strong passwords. Don't reuse them on other sites, and don't share them.
  3. Limit access. Not everyone needs to be an admin. Give people only the access their job requires. You can even limit where people can sign in from.
  4. Remove access. Disable users and accounts right away when someone leaves.
  5. Check the user logs now and then. You can see what each user changed and where they logged in from.