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Moraware Technical Infrastructure

Moraware's software runs online, so you never have to install updates, maintain servers, or worry about backups. We handle all of that so you can focus on running your shop. Here's what happens behind the scenes.

Your data is backed up

We back up every customer's data every five minutes. Those backups are stored in several places at once: on the server itself, on a separate backup drive, in a second data center in a different part of the country, and in the cloud.

We also run your software live in more than one data center. If one data center goes down, we can move you to a backup center. In a true disaster, you might lose a few minutes of recent work while data travels between locations, but not much more. And if both data centers were somehow lost at the same time, we could set up new servers and restore everything from the cloud copies.

We monitor our systems

Our team constantly monitors our servers for issues. If data ever gets damaged, we can restore an earlier copy. We also track software bugs automatically instead of waiting for someone to call, which means we often fix problems before any customer runs into them.

If an outage happens, we update our monitoring tools to try and detect for that in the future. You probably won't notice it, and that's the point.

Outages are rare

Over the years our software has been incredibly reliable. When we have had a problem, we've fixed the root cause so the same thing is much less likely to happen again.

We stay out of your data

Our policy is not to view or change your data unless we have to. We work with you when accessing your data to help you import information, clean up old records, or track down a difficult bug. Your data is never shared.

Can I get a copy of my backup?

It's technically possible, but it usually isn't useful. The backup is a specialized database file that needs a database expert to open, and it's out of date the moment you receive it if your team is still working in the software.

Your biggest security risk is probably closer to home

Security is an ongoing process, and we keep reviewing it. In our experience with more than a thousand fabrication shops, the most common security problem isn't outside hackers. It's current or recently departed employees who are unhappy. Examples we've seen include an employee deleting other users, someone calling and pretending to be the owner to get admin access, and a fired employee logging in because their account was never turned off. 

Here's what you can do to protect your business:

  1. Hire people you trust. This matters for security and for your business overall.
  2. Give everyone their own login. Shared logins make it impossible to know who did what.
  3. Use strong passwords. Don't reuse them on other sites, and don't share them.
  4. Limit access. Not everyone needs to be an admin. Give people only the access their job requires.
  5. Remove access. Disable users and accounts right away when someone leaves.
  6. Check the user logs now and then. You can see what each user changed and where they logged in from.